You’ve Got Questions - We’ve Got Answers
KROM STUDIO is committed to providing our clients with exceptional customer service. We have laid out a list of questions that are commonly asked by our clients. However, if there is something that we have missed please feel free to reach out. We would be more than happy to address any of your needs and help you find clarity.
WHAT INFORMATION DO YOU NEED FROM US TO GET STARTED?
Any information you have on the project is helpful. If you have 3D files, elevations, landscape/lighting plans, and finishes, you are in great shape! If you just have hand-drawn floor plans or a rough sketch, that’s fine, too! We can work off of just about anything, But the more information you can provide, the better to promote understanding of it by us.
HOW DO YOU WORK WITH A COMPANY IN ANOTHER COUNTRY/ CITY WITHOUT HAVING ANY DIRECT MEETING?
We serve clients worldwide and not having any difficulty to work remotely with our customers. Over the last 4 years, we have found it comfortable to work on projects and have executed a number of successful projects by working in this method. Given that we will be keeping in contact with you throughout the project, via files exchange, emails, whatsapp and web conferences, etc. you will feel like we are working right next to you.
WHO OWNS THE RENDER AFTER ITS COMPLETED?
We get it as a question with almost every new client. We have structured our licensing policy to be as easy as we can. KROM studio owns the render, but the image is licensed to the client upon payment in full. The client may use the image however he or she sees fit. There are no additional costs to change the image. We only ask you credit us if the image is published somewhere outside of your website or future marketing materials. This has never been an issue, but we don’t allow our images to be sold to stock photography sites, like shutterstock.
HOW DO YOU ORGANIZE WORK? DO YOU HAVE A SET WORKFLOW? PLEASE EXPLAIN IN DETAIL STARTING FROM RECEIVING OUR MODEL
Usually, most projects are presented to you in five phases.
Modelling drafts to confirm the model and view angle, then angle & model revisions
Rendering drafts in low resolution to confirm lighting, material, color, landscape and general feel
Final drafts for improvement and detail elaboration, then acceptance of final images
Final delivering high-resolution images without KROM studio logo
In order to serve our clients better in future, we always look back the whole project when it's closed
KROM studio will provide clients'a project summary after delivery in a week.
WHAT SOFTWARE DO YOU USE?
There is plenty of cutting-edge 3D rendering software in the market. At KROM studio we use Blender 3D, Adobe Lightroom and Twinmotion as our in house programs. We as 3D Artists constantly learn and hone our skills, utilizing new technologies to visualize project as good as possible
WHAT FILE TYPES CAN YOU ACCEPT?
We can accept most file types like .MAX, .SKP, . FBX, .OBJ, .3DS, .3DM, .RVT, .STL, .DAE, .BLEND & .DWG are all great.
WHO WILL I BE TALKING TO? WHAT ARE THE MEANS OF COMMUNICATION THAT YOU RESORT TO?
Project manager assists throughout the process who will deal with all clients’ comments and coordinate between architects and KROM studio render team. All the official communication needs to be done via email, assistant communication way via instant message like WhatsApp, Line, WeChat, etc., others like calling can be made through Skype, online meetings can be done with the help of Skype, Zoom, GoToMeeting.
HOW DOES THE PROJECT FILE ACHIEVE EXCHANGING?
You → KROM studio
For any file that has a small size of 10Mb or less, you can send it as an email attachment. Else you can use third-party applications like Dropbox, Wetransfer, or your FTP through which sharing of large files is possible.
KROM studio→ You
We commonly use Wetransfer (a cloud drive) as third-party applications medium of transfer. The link will be provided to you, through which you can easily access and quickly download the files directly. Dropbox and Googledrive could also be used as per the client’s convenience.
HOW MUCH DOES IT COST?
This is always the hardest question to answer as each project is vastly different from the next. Because of this, prices vary a lot depending on the size of the property, the level of customization and the complexity of the tasks required to complete the job to your satisfaction. Our proposals are mainly based on the workload we undertake and on our client’s requirements, we cannot go with a fixed flat rate for different projects. But we can provide a ballpark price for a rough estimate via email/phone on knowing your requirements. Or if you are looking for a more specific price estimate on a current project, you can forward the project files to us or fill in a brief form by your most convenient way:
You will be receiving our professional feedback within 24 hours for a free estimated proposal.
HOW MUCH TIME WOULD IT TAKE TO FINISH MY PROJECT?
Again, this is usually deduced just like cost. It is important to clarify precise deadlines and possible stalling during production. The delivery time will depend on various situations, such as the complexity of the project, the number/length/scale of images/video/VR to be made, client’s requirements, what files client could provide KROM studio, think about this way: if you want a single villa that you already have 3D models of, one rendering could be finished in a day. Otherwise, if we have to create a building of community clusters for an interactive VR tour based on hand-drawn floor plans, the project will obviously take significantly longer. And also the more “realistic” the render is, the longer the render will take. This is especially true in interior renders. Interior scenes generally have lots of light sources and lots of light bouncing. A general rule of thumb, interior scenes take a lot longer than exterior scenes to render. Anyway, we would love to provide you a rough idea for general reference:
Rendering: typically 3-5 days per 1-3 images.
Animation: typically 1-2 weeks per minute.
Virtual Reality: typically at least 4 weeks per project.
KROM studio can assure that we have the capacity to generate 3D visualization projects in truly reduced delivery times with the best quality in an efficient way. Naturally, we would like to have advanced notice for rush jobs. Talk to KROM studio and we will discuss the needs of your project and adjust the deadline to your needs.
WHAT'S YOUR PAYMENT METHOD AND HOW DO YOU ACCEPT PAYMENT?
In principle, especially for new clients, it is required an advance of 50% at the signature of the budget in order to start the development, and 50% at the delivery of the project. Once the proposed image has been approved in low resolution and the final payment has been received, we will create the final image in high resolution. However, we understand each project is different and we can adapt to any client and their proposal based on the volume of images, customer location, solvency level, etc. Just mail or call us and propose a different payment method base on your unique need.
We accept payments through Bank Wire Transfer, PayPal and Western Union for your convenience.
WHAT FINAL HIGH RES SIZE OF IMAGE AND VIDEO CAN I GET?
Usually, the standard high res 3D images that we deliver are of 72DPI, Exterior 5,000Pixel/JPG or Interior 4,000 Pixel /JPG, could be applied to print A0 in maximum which is suitable for use in a variety of print media. For video, we provide several common resolutions for options: 720P, 1080P or 4K by 30 FPS. However, if you need any special resolution to be utilized in billboard/cinema, then you need to inform us before the final render production. Moreover, we might charge extra for the exceeding specifications.
WHAT TYPE OF FILES CAN WE RECEIVE THE FINAL PRODUCTION IN?
Renderings: any image file (.JPG, .PDF, .PNG, .TIF, etc.)
Animations: any movie file (.MP4, .MOV, .AVI, etc.)
Virtual Reality : can be applied to Windows or IOS system as per requests by clients
THE JOB INVOLVES A SMALL LANDSCAPE AROUND A TOWER, AS WE ARE CURRENTLY IN CONSTRUCTION PHASE, WE HAVE A DISTINCT LIST OF VEGETATION (TREES BUSHES ETC.) THE INFORMATION AND LOCATION IS AVAILABLE IN PLANS - CAN YOU IMPLEMENT ACCORDINGLY? WE DO NOT WANT SOME RANDOM VEGETATION/ TREES WHICH ARE NOT ACCORDING TO OUR DESIGN.
Sure, we can implement the landscape design as you requested. This is part of our render’s job. Kindly pls provide all related landscaping information at the beginning, thanks.
Since it’s concerning landscape, it’s worth pointing out that we might not manage the 100% same plants as your distinct list because of diversity of species, but we will try our best to identify and select 3D models from our plants library, rest we might use PS in case we really can’t find out.
DO YOU WORK ONLY WITH LARGE COMPANIES FOR LARGE PROJECTS?
No. We cater to all types of companies, from start-ups to international corps around the world. KROM studio usually works with a variety of project scale – from small to large, interior and exterior, commercial and residential, single building and master planning… etc. Welcome to contact KROM studio to get a free quote right now.
Still need help? please contact us directly.